Zoho CRM – AU Domain

Zoho CRM is a powerful and flexible system that allows you to customise the fields and information you collect on your client and then run a series of actions and automations helping to increase your productivity and provide amazing customer experiences. It enables your team to do work effectively and have the information they need at hand at all times. Zoho CRM handles lead capture, contact and account management and helps you drive deals forward with its customisable sales pipeline (find out more about what CRM can do in our Podcast here). Enable sales teams on the go with the Mobile app, make notes and keep everyone up to date. Zoho CRM also connects very nicely to the wider Zoho Suite of tools such as Zoho One.

Just some of the many features of Zoho CRM:

• Lead Management
• Deal Management
• Contact Management
• Workflow Automation
• Sales Process Builder
• Processing Rules
• Omnichannel Customer Support
• Analytics and reporting
• Sales Enablement
• Forecasting and Territory management
• Gamification
• AI and deal predictions
• Fully Customizable
• Marketing Automation
• Team Collaboration
• Mobile Accessibility

The CRM is and should be the heart of the business. As is the customer. The CRM not only contains customer information, it connects all of the other business information and operations back to the customer giving you a 360 degree view of the customer.

Zoho CRM is very affordable and connects to the wider array of Zoho One and other Zoho Apps. Zoho has another 40+ business apps that you can connect the CRM to so that you can update those other systems from CRM and so that CRM can be updated from those other systems (we have some more information about implementing a CRM here). You can save tons of time with templates, workflow automations and analytics.